CREATING POSITIVE FIRST IMPRESSIONS

UntitledA three-hour seminar for receptionists offering psychological principles of communication and people skills necessary to create a professional approach to greeting clients both in person and by phone.

Practical illustrations and role play situations create a hands on learning experience that will give confidence and competence to each participant.

SUBJECTS COVERED

     
  • TELEPHONE SKILLS

  • POSITIVE PROJECTION

  • CONQUERING FEAR

  • LISTENING SKILLS

  • UNDERSTANDING CLIENT CONCERNS

  • DEALING WITH UPSET PEOPLE

  • MESSAGE TAKING SKILLS

Have you called your office lately and asked yourself the question, “What would be my first impression of this company if I were a prospective client or patient?”

What Clients are Saying

“We realized that our front desk people are the first impression our clients have of our practice.  What we didn’t know was what we could do to make sure they were properly trained and challenged to make a sincere effort to relate well with each patient, both on the phone and in person.  Thanks for the seminar, each of our staff who attended said it was a great help in doing their best for our practice.”

Bond Anderson, MD

 

 

“The first voice our clients hear on the phone makes an impression that effects our total business.  We have had several complements from clients since we sent our front desk people through your workshop.  I believe each of our staff enjoyed the experience and came away with a new dedication to be of service to each of our clients as they call or stop by.  These are the little things that make a big difference in any company and we are pleased with the results we have experienced.”

Jerry Scholtz

HR Director